Privacy Policy

1. Introduction

MotoDoc ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and services.

2. Information We Collect

We collect information that you provide directly to us, including:

• Account information (name, email address, password)
• Profile information (photo, location)
• Motorcycle information and diagnostic data
• Communication data (messages, consultations)
• Device information (device type, operating system, unique device identifiers)
• Usage data (how you interact with our app)
• Location data (if you grant permission)

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process your requests and transactions
• Send you technical notices and support messages
• Communicate with you about products, services, and events
• Monitor and analyze trends and usage
• Detect, prevent, and address technical issues
• Personalize your experience

4. Information Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

• With service providers who assist us in operating our app
• When required by law or to respond to legal process
• To protect our rights, privacy, safety, or property
• In connection with a merger, acquisition, or sale of assets
• With your consent or at your direction

5. Data Storage and Security

We use Firebase services for data storage and authentication. Your data is stored securely using industry-standard encryption. However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.

6. Firebase Services

MotoDoc uses Firebase services including:

• Firebase Authentication for user authentication
• Cloud Firestore for data storage
• Firebase Storage for file storage
• Firebase Cloud Messaging for push notifications

Your use of our app is also subject to Google's Privacy Policy for Firebase services.

7. Camera and Photo Permissions

We request camera and photo library permissions to enable you to upload images for diagnostic purposes. These images are stored securely and used solely for providing diagnostic services. You can revoke these permissions at any time through your device settings.

8. Location Data

If you grant location permissions, we collect location data to help you find nearby service providers and shops. You can disable location services at any time through your device settings.

9. Push Notifications

We may send push notifications to keep you informed about your consultations, appointments, and important updates. You can opt out of receiving push notifications by adjusting your device settings or notification preferences within the app.

10. Your Rights

You have the right to:

• Access and receive a copy of your personal data
• Rectify inaccurate or incomplete data
• Request deletion of your personal data
• Object to processing of your personal data
• Request restriction of processing
• Data portability
• Withdraw consent at any time

11. Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

12. Children's Privacy

MotoDoc is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.

13. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes.

15. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us through our support channels or at the contact information provided in the app.